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Global Accessibility Success

How Incubyte helped a mental healthcare platform fix 1,000+ accessibility issues to meet WCAG 2.1 A and AA.

INDUSTRY

Mental health solution provider (US Healthcare)

Service

Craft for Accessibility

ON THIS PAGE

    The Outcome – Potential Impact

    What this could reach once it ships

    AA

    WCAG 2.1 standard achieved

    1,000+

    Accessibility issues fixed

    31

    End-to-end tests

    • THE CHALLENGE

    A growing app that many people couldn't use

    Our client is a US-based healthcare company that breaks down barriers to mental wellbeing. They combine tech-powered tools, personalized coaching and therapy, tailored to each person’s needs.
    As the business grew, reaching new and diverse customers became crucial. But the app wasn’t accessible to many potential users, including people with disabilities. That created ethical and legal concerns, limited market reach and held back inclusivity.
    • THE APPROACH

    Audit first, then fix by impact

    We ran an accessibility audit with the Deque Axe tool, built a prioritized task list, and worked through it in order of impact.

    01

    Screen-reader optimization

    We added proper labels and made every input work with different input methods. We fixed contrast and readability issues for users with conditions like color blindness. We used semantic HTML 
    				
					 <a> for links, <button> for
buttons), added role and aria-level attributes to clarify structure, and gave every
image and icon alt text or captions. Content stays fully visible at up to 400% zoom, and
dropdowns announce position (for example, “Option 1 of 5”).

    02

    Text-to-speech support

    We overhauled the frontend with semantically correct markup and clear main and subheadings, so text-to-speech users can move through the app with ease.

    03

    Keyboard navigation

    For users with motor impairments, we set logical focus orders and clear focus targets, making the whole app operable by keyboard.

    04

    Accessible PDFs

    We rebuilt every generated PDF to meet WCAG and UAAG standards, with better contrast, keyboard navigation and text-to-speech compatibility
    • THE OUTCOME

    An app every user can engage with

    Incubyte treated accessibility as a business driver and designed for the needs of diverse users.
    • Visual impairment: intuitive navigation means every user, whatever their visual acuity, can use the platform.
    • Hearing impairment: video transcripts, image alt text and short summaries of audio content.
    • Physical disabilities: robust keyboard navigation, so users can work with a variety of input methods.
    • Conformance: WCAG 2.1 A and AA conformance levels achieved.
    • STACK

    Tech

    WCAG 2.1 A/AA
    Deque Axe
    Semantic HTML
    ARIA
    End-to-end tests
    Accessible PDFs (UAAG)

    Team

    Akshay Vadher

    Software Craftsperson – Tech Advisor

    Sanket Dhokte

    Technical Product Craftsperson

    Yogendra Jaiswal

    Software Craftsperson

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